Terms of Service

The following information constitutes our Terms and Conditions. By sending your items in to us, you confirm your acceptance of our Terms and Conditions.

Our team of Spin Doctors wash each item using a programme specifically designed for that type of canvas. Our machines use a clever combination of cleaning and re-proofing chemicals to make sure your item is carefully cleaned, re-proofed and ready for the next adventure.

Every effort will be made to get your items back to their absolute best and lengthen the life of your item, but sometimes for a whole host of reasons (damage, previous treatments, age, UV exposure, or that the canvas has come to the end of its life) the material may not come up as clean as it was at new or the waterproofing chemical may not completely take despite our best efforts. Whilst every effort will be taken to fully waterproof items, The Spin Doctors cannot be held liable for failed waterproofing. Please note we do not fully erect tents to test for shrinkage or waterproofing.

All items received must be completely dry. If your tent was put away damp in August and we are getting it out for the first time, it could be pretty grotty and you need to realistic about what we can do to help - we can not accept any responsibility for its deterioration. Likewise, it may be sat in our warehouse for a few days before it is processed, so if its damp, it will start to mould and possibly rot. Everything we receive must be dry. If you have no way of drying your tent before sending it to us, then please let us know. We may be able to dry the tent first and then start the wash and re-proof process (for a charge). Communication is key.

If there is a particular stain or area of the material that you have already tried to treat and re-proof, then please let us know. We use some really clever chemical combinations to remove stains, so it really helps if firstly, we know what the stain is and secondly, if you've already tried to scrub it with stain remover.

If you are sending more than one item, we will endeavour to treat your items during the same period, to ensure you receive them all back together in one group. If you send us multiple items at different times, then we will treat each item individually and they may not be sent back as a group. Equally, if your item has multiple parts, please send these together so we can treat them at the same time. This will help ensure consistency in colour and shrinkage (if any).

Whilst we have a lovely big warehouse, it is purely for washing, repairing and re-proofing items. We are not able to store your items and we endeavour to return items to you as quickly as possible after payment has been received. If you are collecting your items or arranging a courier, this must happen within 14 days of you making payment (unless you have a prior agreement with the Directors). If items are not collected, they become the sole property of The Spin Doctors.

We are sure you will be happy with your returned items, however, if you would like to make a complaint, it must be addressed to The Spin Doctors in writing within 10 days of receiving your item. After this time, no claims or complaints will be upheld or honoured.

Any changes to our Terms of Service will be posted on this page.

Website Terms of Use

All text, graphical and other information contained in this website may be protected by copyright and (with the exception of items specifically designated 'Press Information') may not be distributed, modified, reproduced in whole or in part without the prior written permission of R S Laundry Ltd t/a Spin Doctors.

All other products and company names other than those belonging to R S Laundry Ltd t/a Spin Doctors mentioned in this website may be trademarks of their respective owners. The logos of third parties displayed herein are trademarks of their respective owners.

Whilst R S Laundry Ltd t/a Spin Doctors makes every effort to ensure the accuracy of the information on this website, the text and graphical material contained within may contain technical inaccuracies or typographical errors. R S Laundry Ltd t/a Spin Doctors reserves the right to update and amend any information contained within this website without giving notice in any form.

R S Laundry Ltd t/a Spin Doctors make no representations about the suitability of the information contained in the material that makes up this website for any purpose. All information contained in this website is provided 'as is' without any warranty of any kind. R S Laundry Ltd t/a Spin Doctors hereby disclaim all warranties and conditions with regards to this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

In no event shall R S Laundry Ltd t/a Spin Doctors be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other wrongful action, arising out of or in connection with the use or performance of software, documents, provision of or failure to provide services, or information available from this website.

Any links to third party websites provided here allow you to leave the Spin Doctors website, and unless otherwise stated, any such linked websites are not under the control of R S Laundry Ltd t/a Spin Doctors. R S Laundry Ltd t/a Spin Doctors is not responsible for the contents of any linked website or any link contained in a linked website, or any changes or updates to such websites.

Any changes to the Website Terms of Use will be posted on this page.